First Cyforta Co., Ltd. ("we", "us", or "our") respects the privacy of people who visit www.firstcyforta.com.kh, contact us, or enquire about our cybersecurity offerings. This Privacy Policy explains the information our website may collect, why we use it, when we may share it, and how to contact us about it.
1. Information We Collect
When you submit an enquiry or communicate with us, we may collect your name, company, job title, business email, telephone number, selected service of interest, and the content of your message. We may also receive information you voluntarily provide by email or telephone.
Our website or hosting infrastructure may process technical information needed to operate and secure the site, such as IP address, device and browser details, pages requested, approximate timestamps, and security or error logs. Any analytics or optional tracking technologies must be disclosed here before they are enabled.
2. How We Use Information
- To respond to enquiries and communicate about services you request.
- To assess your organization's requirements and prepare relevant proposals or consultation arrangements.
- To operate, maintain, troubleshoot, and protect the website and its enquiry channels.
- To maintain necessary business records and meet applicable legal obligations.
- To send marketing updates only where permitted and with a practical way to opt out.
3. Sharing and Service Providers
Information may be shared with authorized personnel who need it to address your enquiry and with service providers supporting website hosting, email, technical operations, or customer relationship management, subject to appropriate confidentiality and security arrangements. Where relevant to a requested service, enquiries may be coordinated with First Cambodia or our strategic cybersecurity partner Ampcus Cyber. We do not represent that all data remains exclusively in Cambodia; processing locations depend on the services and providers actually used.
We may disclose information where required by applicable law or to protect legal rights and website security. We do not sell website enquiry contact details as a product.
4. Information Security
We aim to apply reasonable technical and organizational safeguards appropriate to the information processed, including access management and protection of website communications. No internet transmission or electronic storage system can be guaranteed completely secure. Please do not submit passwords, customer account records, incident evidence, highly confidential information, or other sensitive security data through the general enquiry form.
5. Retention
We retain enquiry records only for as long as reasonably needed for the purposes described in this policy, legitimate business follow-up, dispute handling, or applicable legal requirements. Retention schedules and deletion procedures should be implemented and verified as part of website operations.
6. Cookies and Similar Technologies
The website may use essential cookies or browser storage features necessary for operation, security, or user preferences. If non-essential analytics, advertising, or embedded third-party tracking is introduced, we will update the notice and implement appropriate disclosure and preference controls before use. Your browser may allow you to block or delete cookies.
7. Third-Party Links
Links to LinkedIn, Facebook, Telegram, YouTube, and other external websites take you to services governed by their own policies. First Cyforta does not control those external websites.
8. Your Privacy Requests
You may contact us to request access to, correction of, or deletion of personal information associated with your enquiry, or to object to further marketing messages. We will evaluate and respond to requests in accordance with applicable laws and legitimate operational requirements. To prevent unauthorized disclosure, we may need to verify your identity or your relationship to the relevant information.
9. Children
Our website and services are intended for businesses and professional audiences. They are not directed to children, and we do not intentionally solicit children's personal information through the enquiry form.
10. International Processing
Because our operations and service partners may involve organizations outside Cambodia, website enquiry information may be handled or accessed across borders when needed to respond to a service request. Any such processing should be assessed and managed according to applicable contractual and legal requirements.
11. Changes to This Policy
We may revise this policy to reflect legal, technical, or operational changes. The version posted on this page will show its latest update date.
12. Contact Us
Office: #86AB, St. 13/118, Sangkat Phsar Kandal 1, Khan Daun Penh, Phnom Penh, Cambodia
Phone:
(+855) 23 961 116
Email:
support@firstcyforta.com.kh
Website:
www.firstcyforta.com.kh
